Customer Case Studies

Medway NHS Foundation Trust eliminated 16-minute wait times and reduced call abandonment rates by 50% using Amazon Connect and AI chatbots. The solution provides 24/7 self-service options and intelligent call routing, improving patient experience and resource efficiency.

NHS England leverages AWS to improve health data use through secure data analytics and privacy-preserving technologies, enabling better insights whilst protecting patient privacy and maintaining the highest standards of data governance.

NHS Digital successfully migrated their Care Identity Service to AWS Cloud, improving scalability, reliability, and service availability for healthcare professionals whilst maintaining security and compliance standards.

NHS Digital launched NHS Login on AWS, providing secure, single sign-on access to NHS digital services for millions of users across the healthcare system, improving user experience and security.

NHSBSA transformed their contact centre operations using AWS cloud services, improving customer service delivery and operational efficiency whilst reducing costs and enhancing the citizen experience.

Belfast City Hospital uses AWS-powered 3D medical modelling technology to help surgeons plan complex procedures and save lives through improved surgical outcomes and enhanced preoperative planning capabilities.

A small team created a cloud-based predictive modelling solution to improve healthcare services, enabling better resource planning and patient care delivery through advanced analytics and population health insights.

Imperial College London launched a COVID-19 infodemic knowledge platform using AWS to combat health misinformation during the pandemic, supporting evidence-based public health decision-making.

Liverpool Women's Hospital digitised their medical records using AWS cloud services, ensuring patient safety, compliance, and improved healthcare delivery whilst maintaining data security and accessibility.

One Gloucester ICS implemented a next-generation interoperability platform on AWS to advance patient care through better data sharing and system integration across multiple healthcare providers.

Using artificial intelligence on AWS to improve breast screening attendance rates, helping to increase early detection and save lives through better healthcare engagement and patient outreach programmes.

Breaking down patient data silos using serverless cloud technology, enabling better care coordination and integrated health services delivery across multiple care settings and healthcare providers.

Genomics England developed a comprehensive genomic and health information platform on AWS, turning cutting-edge genetic science into practical healthcare applications and enabling personalised medicine at scale.